NDIS Guide to Plan Management
To help you understand plan management, we have released the NDIS Guide to Plan Management, with an easy read translation:
This guide will help you to understand:
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What to expect from plan management
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The roles, responsibilities and activities of plan management providers
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The broader system plan management providers operate under.
Why use a plan manager?
A plan manager can help you:
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Increase your financial and plan
management skills
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Learn how to self-manage your plan
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Pay providers
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Increase your choice of
providers
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Get NDIS plan budget reports and greater
budget oversight.
How can I have plan management?
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At your planning meeting you can
tell NDIS staff that you would like a plan manager to support
you.
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The NDIS will include funding in
your plan to pay for your plan manager. This is separate from
your other services and supports in your budget.
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If you are mid-plan and want to
change, contact us to discuss how you can
include plan management in your plan.
How do I find and connect with a plan manager?
You can find and connect with a plan manager through:
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Your Local Area Coordinator, early
childhood partner or support coordinator
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The Provider Finder tool on the NDIS
myplace participant portal
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Your friends and family
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Other online resources and
websites.
After I have connected with a plan manager, what do I do?
Once you have connected with a plan manager, you should create a service agreement.
A service agreement outlines:
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The services to be provided
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How these services will be
provided
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How long they will be your plan
manager
How do I change plan managers?
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You can choose your plan manager. You can also change your plan manager during your plan.
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If you wish to change, you will need to tell your plan manager. They will provide you with information about your plan and help you to change.
Complaints and feedback
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If you have a complaint with the service of your plan manager, start by having a discussion with your plan manager. They may be able to resolve the issue.
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If you are not happy with that outcome or you do not want to discuss the matter with your plan manager, you may lodge a complaint with the NDIS Commission .
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